Delivery & Returns

Deliveries are made between 8am and 6pm Monday to Friday. Orders are generally delivered within two to three days. Every effort will be made to effect delivery within the quoted period, but no liability can be accepted should it be exceeded. For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates. It is the Buyers responsibility to ensure the goods can be delivered to the address provided during the order process. Due to insurance restrictions all deliveries are made to ‘curb side’ at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products so please ensure there is someone there to assist if necessary. The Buyer shall be at all times responsible for any additional costs incurred whatsoever as a result of deliveries being delayed due to access or unloading problems or delivery not being accepted. The Buyer shall inspect all goods on delivery .No claim of short delivery can be entertained unless signified at the time of delivery.

Storage & Installation

Once delivered the goods should be stored appropriately in dry conditions at all times. The company accepts no responsibility whatsoever for goods installed or applied in new or renovated buildings which have not adequately dried out. The Company will also take no responsibility for any goods subject to excessive heat, cold, damp or humidity either in situ or storage or after installation. The Company accepts no liability whatsoever for any issues relating to the installation or application of the goods unless the Buyer contracts with the Company directly for such services. It is possible to pick up your order from our distribution warehouse. Please contact us if you wish to pick up your flooring.